Shipping Policy

Last updated: August 2026

At Tempo Swim, we want your order to arrive safely and as smoothly as possible. This Shipping Policy explains how orders for physical products are processed and delivered.

Order Processing

Orders are processed after payment has been successfully received.

Please allow [1–3 business days] for your order to be prepared and handed over to the shipping carrier.

Orders placed on weekends or holidays will be processed on the next available business day.

You will receive an order confirmation after completing your purchase and, where available, tracking information once your order has been shipped.

Shipping Locations

We currently ship to:

Canada

Shipping availability may vary depending on the product and destination.

If you are unsure whether we can deliver to your location, please contact us before placing your order.

Shipping Rates

Shipping costs are calculated and displayed at checkout based on your delivery address, order size, and available shipping method.

Any applicable shipping charges will be shown before you complete your purchase.

Estimated Delivery Times

Delivery times depend on your location and the shipping method selected at checkout.

Estimated delivery times are provided as a guide and may be affected by:

• Weather conditions
• Carrier delays
• Holidays
• Incorrect or incomplete addresses
• High shipping volumes
• Circumstances outside of our control

Tempo Swim cannot guarantee a specific delivery date unless a guaranteed shipping service is explicitly offered at checkout.

Tracking Your Order

When tracking is available, you will receive tracking information by email once your order has been shipped.

Please allow some time for the carrier's tracking system to update after the package has been scanned.

Incorrect Shipping Information

Customers are responsible for providing an accurate and complete shipping address at checkout.

If you realize that you entered an incorrect address, please contact us as soon as possible.

Once an order has been shipped, we may not be able to change the delivery address.

Additional shipping costs caused by an incorrect or incomplete address may be the customer's responsibility.

Delayed or Missing Orders

If your order has not arrived within the expected delivery window, please check the tracking information first.

If the tracking information has not been updated or your package appears to be delayed, contact us at:

[Your Email Address]

Please include your order number so we can assist you as quickly as possible.

If a package is confirmed as lost by the shipping carrier, we will work with you to determine the appropriate next step.

Damaged Packages

If your order arrives damaged, please contact us as soon as possible.

We may ask you to provide:

• Your order number
• Photos of the damaged package
• Photos of the damaged product

This information helps us investigate the issue with the shipping carrier and determine the appropriate resolution.

Delivery Issues

Tempo Swim is not responsible for delays caused by circumstances outside our control, including carrier delays, severe weather, natural events, incorrect addresses, or other unforeseen circumstances.

However, if you experience a delivery problem, please contact us and we'll do our best to help.

Questions About Shipping

If you have questions about your order or our shipping policy, contact us:

Tempo Swim
📧 [Your Email Address]
📍 Ottawa, Ontario, Canada